Terms & Conditions 

General Payment Terms And Conditions

(For all services exception of bond cleaning)

If we missed something or didn't quite get it right: Notify us straight away and we will come back and give you a free 30 minute to rectify the issue. ( photo evidence required with a time stamp app Within 12 hours)

 

 

PLEASE be aware once any payment is made, after such time kingdom kleaning  holds no responsibility or liability for condition of premise as you are accepting the premises condition.

NOTE:  we do not offer refunds and no longer accept cash payments. 

Same Day Cancellation fee:  $66

Exemptions on cancellation fees: Family or medical emergency.

Cancellation/late fees are in place to cover time & income loose, as the possibility of securing another job is unlikely in a short time frame.

*Written quotes are now required to be sent out.

*Our Quoted prices are an estimate and a guide only are subject to change without notice.

 

Late Payment fee:

 

A '3 strike and you're out' rule now applies, if condition on late payments are not met, you will have your service cancelled after the 3rd strike, and pay any late fees if any owing. 

Conditions on late payments: All you have to do is notify us  by the due date when it will be paid or if you need an extension, outside of those time frames late fees of $20 per day for every day the invoice is over due per invoice you owe.

  We endeavor not to issue late fees, so please pay on time, and notify us prior to due date if there are any issues to avoid late fees.

 

Our payment terms are strictly 5 Days To Pay on all Cleaning, exemption of Bond & Vacate Cleaning.

Mould Cleaning T&C's

We offer to return within 7-10 days to check if there is any fresh growth has returned. At this point it may need to be investigated further by a professional mould remediation company, this is not something we are qualified to do at this stage.

We can't guarantee all staining will be removed from walls or roofing especially if the mould has been there for some time, however we will make every effort to remove it.

1. Please ensure areas are clear that need to be cleaned and have clear access.

2. Ensure no one is home at the time of clean.

3. Ensure all personal items are out of the room/house that needs to be cleaned to avoid mould spores from coming into contact and be carried out of the house.

Payment terms:   As per general T&CS

www.kingdomkleaningtamworth.com/mould-cleaning

 

Pressure Cleaning T&Cs

1. Please ensure areas are clear that need to be cleaned and a clear access, we can do this but will charged at the same rate we charge for pressure cleaning.

2. Ensure dogs are secure to keep our staff safe.

3. Areas/items that a vulnerable to water are covered or removed, we hold no responsibility for these items getting wet

www.kingdomkleaningtamworth.com/pressure-cleaning

Payment terms:   As per general T&CS

 

Payment terms For Bond & Vacate Cleaning

 

For Tenants:

 50% on final invoice is required within 24 hours of completion of clean, tenants then will have 5  days to pay the full outstanding amount, This is also a tool to help pay your bond clean. Check your spam box, we invoice the day the clean is completed.

Outside of these time frames we will enforce and issue $20 per day for every day the invoice is over due.  and if matters escalate your real estate agent will be contacted to claim your bond to cover clean plus any over due fees.

 50% is still a requirement even if you are doing a bond claim through your agent.

Same Day Cancellation: $66

Exemptions on cancellation fees: Family or medical emergency.

Conditions on late payments: All you have to do is notify us by the due date when it will be paid or if you need an extension, outside of those time frames late fees of $20 per day for every day the invoice is over due per invoice you owe.

 We endeavor not to issue late fees, so please pay on time, and notify us prior to due date if there are any issues to avoid late fees.

 *Written quotes are now required

* Our Quoted prices for end of lease cleans are an estimate and a guide only are subject to change without notice.

NOTE: we do not offer refunds

1. Invoices to be paid within the due date regardless of agent inspections and if we are required to return on end of lease cleans.

2.  Ensure the premises is fully vacated and empty prior to clean, or your clean will be postponed or cancelled and a $80 fee will  be charged.

3. Allow at least 48 hours between bond cleaning and carpet cleaning to make sure the bond clean gets completed prior to carpet cleaners arriving. Us having to return later may interfere with carpet cleaning or other booked services and this may incur extra charges.

4. If flea treatment is required, please use a carpet cleaner that can do it, as we do not flee treatment at this stage.

 

Returning to clean:

Due to the nature of these cleans, it is now company policy that after 72 hours after clean is completed, we as a cleaning business hold no responsibility for the condition of the premise, as it has been observed any longer period the premise can become dirty, dust can settle, and bug and insects lay in tracks or on floors and perish or other personnel have entered the property and caused the property to become dirty.

  If inspection is done on or after 5 days of completion of clean we may not return for any items deemed missed, and we may also charge a fee to return if items found need no future attention.

Attention Agents: 

On all our bond cleans we leave a call back card, this is to contact us directly in a timely manner so we can rectify any items that need more attention or even to double check with us anything you are unsure about.

This will be left on bench tops for your convenience.

This is to make sure the rental and bond is finalized ASAP.  We are a business and can be quite busy, this gives us time to organize to come back in an efficient timely manner, this is also to assist for a quick turnaround.

If failing to do so, we now no longer will return to  finalize bond and rental premise  which prolong turn around on bond return for tenants and new tenancy affecting land lord revenue, this is a simple tool to  notify  us if we need to return,  soon as anything is noticed that we may need to return for.

www.kingdomkleaningtamworth.com/bond-cleaning-tamworth