Terms & Conditions 

Domestic & Commercial Terms And Conditions

Late Payment fee:

$70 Late fee applies for all overdue invoices, $70 extra added for every 14 days overdue

 

Application of late fee intervals: 

  • Initial - 1 day past grace period

  • 14 days

  • 28 days

  •  30 days - referred to debt collection agency for collection of full invoice plus overdue fees = $210 + original invoice total 

 

This is to cover operational/business loses, we endeavor not to issue late notices, so please pay on time, and notify us prior to due date or in 24Hr grace period if there are any issues

Conditions on late payments: 24 Hour grace period (day after due date)

This is to give to time to contact us or to make payment, as we would rather not be charging overdue fees, and want to be fair as possible to all parties involved.

Repeat offences of late invoices will result in on the spot payments at completion of job or service suspended until invoice is paid.

 

Same Day Cancellation: 50% of Full invoice or quoted price.

Exemptions on cancellation fees: Family or medical emergency.

Cancellation fees are in place to cover time & income loose, as the possibility of securing another job is unlikely in a short time frame.

If you are regular client, and we missed something, we will give you a 5% discount or some free cleaning time on us on your next clean.

Conditions on discount or free time: Must be blatantly missed, something of a major issue and photo evidence provided, must provide photo evidence using a time stamp app & reported within 12 Hours -  after such time kingdom kleaning holds no responsibility for condition of premise.

Our payment terms are strictly 7 Days To Pay on all Cleaning. Only under extreme circumstances this will be reviewed.

End Of Lease Terms And Conditions

We take every reasonable solution/method to clean to a standard that does not damage property, and to a high standard.

 If we need to use a method that has potential to damage property to get it to the standard required, we will leave a condition report to that effect and abandon the task.

If trash removal is required, please notify us at the time of booking so we can ensure we include this in the service.

We also encourage clients or agents to directly contact us immediately if there are any issues found after a clean is done so we can rectify it as soon as possible.

Attention Tenants: 

If you are considering hiring us, we aim to clean to real estates standard they require of us to ensure you get your bond back, so if you give us a list of items to only do a partial end of lease that does not cover a full end of lease clean, you will be required to sign a waiver with the list of items that kingdom kleaning are only responsible for, all other items not required to be cleaned by us if the real estate deems those items unsatisfactory, we are under no obligation to return to clean these items.

You will be required to send the waiver to your real estate real estate agent prior to clean commencing, to ensure they are aware of the arrangement.

Important:  50% deposit now required upon approval of end of lease service.

Return to clean:

We do not charge if cleaner/s did not do required job first time.

To be notified within 24-48 Hours - after such time kingdom kleaning holds no responsibility for condition of premise.

This in place so it is fair and above board, after such a time the possibly of the premise has become dirty and taking into consideration the possibility of other trades or personnel entering the premises after clean has been completed.

Late Payment fee: $70 Late fee applies for all overdue invoices, $70 extra added for every 14 days overdue

Application of late fee intervals: 

  • Initial - 1 day past grace period

  • 14 days

  • 28 days

  • 30 days - referred to debt collection agency for collection of full invoice plus over due fees = $210 + original invoice total

 

This is to cover operational/business loses, we Endeavor not to issue late notices, so please pay on time, and notify us prior to due date or in 24Hr grace period if there are any issues.

Conditions on late payments: 24 Hour grace period (day after due date)

This is to give to time to contact us or to make payment, as we would rather not be charging overdue fees, and want to be fair as possible to all parties involved.

Agent inspections do not determine whether the invoice gets paid or not, as the job still has been completed and returning if necessary is part of the requirements by real estate.

Same day Cancellation: 50% of full invoice or quoted price. (Official quote now required to be sent to clients prior to job commencing )

Exemptions on cancellation fees: Family or medical emergency.

Cancellation fees are in place to cover time & income loose, as the possibility of securing another job is unlikely in a short time frame.

We encourage tenants to talk to their real estate about deducting their bond for payment, as a safeguard to ensure the cleaning is paid for and no late fees are charged.

- Invoices to be paid within the due date regardless of agent inspections and if we are required to return on end of lease cleans.

- Invoice due dates also can be extended to cover the time to receive your bond to pay the invoice.

* Our Quoted prices for end of lease cleans are an estimate and a guide only are are subject to change without notice

Our payment terms are strictly 7 Days To Pay on all Cleaning. Extensions will only be applied to end of lease cleans for the purpose of using your bond for payment.

Find us at:

Facebook: @Cleaner business   Instagram: kindom_kleaning_tamworth, Local search: kingdom kleaning,

Google my business.

www.kingdomkleaningtamworth.com

 

Feel free to contact us if you have any questions.

 

Management

Kingdom Kleaning Tamworth